Customers are demanding more from the brands with which they interact. Their expectations are higher than ever and steadily increasing. Banking clients are seeking quality products and services, and it’s the end-to-end experience that matters.
In the past 10 years, PNC Financial Services Group has grown through the highs and lows of the economy and has emerged as a “super regional” financial institution with a Main Street approach. The bank is focused on relationships with its clients, committed to growing a talented and skilled employee base, and is invested in local initiatives that matter in the communities they serve.
Marlene Mosco, regional president of northwestern Pennsylvania, remarks, “Although the bank has grown, our structure and focus have remained consistent on building relationships, helping our clients grow their business and investing in the community. We are a Main Street bank, not a Wall Street bank.”
Growing up in Erie, Mosco spent her career in the banking profession. She began with PNC, formerly Marine Bank, as an employee trainer, was later appointed to marketing director, senior vice president of Retail Banking and has served in her present leadership position, as PNC regional president, since 1998. She is regarded as one of Erie’s most experienced and influential business leaders.
Mosco oversees all banking business and management in 11 counties with an emphasis on the wealth management and corporate business segments. In addition, she directs more than $1 million in charitable sponsorships, foundation grants and Pennsylvania Educational Tax Credits. “My team meets regularly to discuss decision placement of donations that promote PNC’s brand, engage our employees in the community, and support causes we believe in,” Mosco says.
Read more in the June 2015 edition of the Business Magazine.
