Executives at Erie Insurance (NASDAQ: ERIE) recently held a ribbon-cutting ceremony for the company’s new state-of-the-art Technical Learning Center — a hands-on claims training facility that features 14 vehicle bays, a three-story model home made from 400 different building materials and other training aides. The 52,000-square-foot space will serve as a giant interactive classroom for employees and agents to get an up-close look at property damage sustained to vehicles, homes and businesses.
The hands-on facility features a full-size house with an attic and basement, as well as sprinkler and building material workstations. It also includes vehicle equipment stations with lifts, frame repair stations, wheel alignment machines, and prep and paint booths.
“Our claims service is the cornerstone of our business. While home and auto technology is always changing, our commitment to being ‘Above All in Service’ is constant,” said Erie Insurance’s Executive Vice President of Services Chip Dufala. “This training facility will enable employees to touch, feel, build and get a firsthand look at damage they will encounter in the field. That makes for better learning – and, ultimately, a better customer experience.”
President and Chief Executive Office Terrence Cavanaugh added, “This new facility represents the most ambitious education initiative in ERIE’s history, and I’m proud of that. It means we are offering our employees more opportunities to grow as individuals in the jobs that they have today, as well as preparing them for the skills they’ll need tomorrow.”
The ribbon-cutting ceremony at the Technical Learning Center was part of a yearlong celebration at Erie Insurance, which celebrates its 90th anniversary in 2015.
For more information, visit www.erieinsurance.com.
