Like other sectors, next-generation leaders will play a vital role in shaping the future of the nonprofit world. Here, Mercy Center for Women Chief Operating Officer Katie Confer, age 35, discusses her professional journey and the unique challenges and rewards of working for a nonprofit organization.
Please share a little bit about your professional journey and what led you to working in the nonprofit sector.
I began my nonprofit career at the North East Area Chamber of Commerce in my hometown, where I worked closely with locals, visitors, businesses and individuals connecting to community resources. That experience gave me a strong foundation in relationship-building and community engagement. I later moved into development work at Community Shelter Services, serving both as a grant writer and director of Development, where I gained a deeper understanding of social services and the realities facing vulnerable populations right here in Erie. When the opportunity arose to join the Mercy Center for Women, I knew it was the right fit. Working in a mission-driven environment, especially one that supports women and children, has been incredibly meaningful.
You were named chief operating officer for the Mercy Center for Women in February 2026. Tell us about your promotion and what this role entails.
The Mercy Center for Women’s campus has grown significantly in recent years, especially with the addition of the Sacred Heart School/MACC West project, and our leadership structure has evolved to match that growth. I was named COO to help support this expansion and strengthen internal operations during a time of transition, while supporting our Executive Director, Jennie Hagerty, in advancing the organization’s long-term vision. I continue to have a role in overseeing grants, marketing and leading the events team as well.
What inspired you to step into a leadership role within a mission-drive organization focused on serving those in need?
At first, I wondered whether I had the experience or perspective to measure up, and I spent a lot of time reflecting. I found that while I still have more to learn, I am confident that every decision I take part in at Mercy Center for Women prioritizes the women and families we serve, as well as the staff who support them.
Describe the services that the Mercy Center provides and a few of the exciting projects you’re involved with today.
MCW provides both transitional and permanent supportive housing. While most of our programs are for women and children, the Mercy Anchor Community Center (MACC) also welcomes men to be tenants. In addition to housing, MCW provides supportive services and helps our clients and the community connect with organizations that can help them. Our latest project is MACC West, the transformation of the old 42,000-square-foot Sacred Heart school building into 20 apartments.
What have been some of the most impactful leadership lessons you’ve learned so far?
How to be a servant leader and prioritize the needs and growth of the MCW team and clients over my own.
What advice would you give to other emerging leaders who are stepping into influential roles, especially within nonprofit organizations?
Allow yourself to be mentored! Being observant and thoughtful and having someone to talk through situations you are new to or uncertain about is incredibly helpful.
What are some of the unique challenges and rewards of working in the nonprofit sector compared to other industries?
I think the nonprofit sector has a reputation for forcing you to wear a lot of hats. Just because I have a desk job doesn’t mean you won’t find me unloading a truck, in the dirt planting flowers or helping carry furniture upstairs. Nonprofits really mean it when they say, “All other duties as assigned!”
Looking ahead, what excites you most about the future of Mercy Center for Women?
Seeing the growth that has taken place since I started in 2023 with the ribbon cuttings at MACC and Brandy’s Corner makes me look forward to welcoming 20 more families to their homes at MACC West in 2028.
For more information about the Mercy Center for Women, visit mcwerie.org.
